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La Belle Fenêtre Inc.

4424 rue Louis-B.-Mayer

Laval, QC, H7P 0G1

450-973-7177

contact@labellefenetre.com

Nos horaires

Lundi au vendredi de 09h à 17h

Samedi de 10h à 14h30
Autres horaires soirs et fin de semaine sur Rendez-vous.

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Our showroom

La Belle Fenêtre Inc.

4424 rue Louis-B.-Mayer

Laval, QC, H7P 0G1

450-973-7177

contact@labellefenetre.com

Opening hours

Monday to friday 9:00 to 5:00

Saturday 10:00 to 14:30
By appointments on evenings and week-ends.

© Copyright 2013 - 2019 Tous droits réservés / All right reserved. R.B.Q. 8353-5674-27

" Our mission: to provide you with a complete range

of solutions for your doors and windows."

ABOUT US

Would you like to join a dynamic and engaged team?
Even if the position you are interested in is already filled, send us your application.


We consider all applications.

OPEN POSITIONS

Last update: Feb 25 2019

Service technician

Reporting to the Operations Manager, the After-Sales Service Technician carries out repairs, maintenance and product replacement on site or at the customer's premises, according to the specifications of the work order and in compliance with the quality standards specific to La Belle Fenêtre.

Tasks

  • Analyze and identify the cause of the problem and find a solution

  • Perform the repairs or issue a detailed report on the nature of the work to be performed and the equipment required

  • Prepare the equipment before departure (tools, documents, parts, etc.), validate their compliance and make sure the truck is clean

  • Monitor equipment inventories and notify the person in charge upon replacement

  • Fill out the report upon completion of the work and submit it to the person in charge

  • Collaborate with the After-Sales Service Supervisor with the goal of improving the service offered to our customers

  • Be respectful of work locations and customer property

  • Ensure that customer service represents La Belle Fenêtre's values

Qualifications

3 to 5 years’ experience in technical after-sales service or installation of windows and doors

Ability to learn new techniques

Ability to read and understand a work order and its specifications

Bilingual French/English (spoken)

Requirements

Class 5 driver’s license

Ability to work under pressure and respect deadlines

Ability to take initiative; demonstrate rigour and meticulousness

Independent and organized

Capacity to listen to our clients and be courteous when offering services

The position has physical requirements

The work schedule is Monday to Friday, full-time

Areas served: Montréal, Laval, Laurentides, Lanaudière

Customer service representative

Reporting to Operations Manager, the incumbent will handle follow ups on customer files, after-sales service and the planning of technical service schedules in order to offer personalized and customer-oriented after-sales service.

Tasks

  • Welcome visitors, answer phone calls and follow up with the people concerned

  • Enter customers information in the computer system

  • Update customer records and make sure they are accurate

  • Perform after-service follow-ups with customers

  • Perform order and return follow-ups

  • Coordinate and develop the technical services call schedule in collaboration with the Technical Services Supervisor

  • Order supplies for the office and showroom

  • Ensure the cleanliness of the offices and showroom

Qualifications

Mastery of the Office Suite and databases

Be able to multi-task

Have basic planning knowledge for technical teams on the road

Independence

Requirements

2 to 3 years’ experience in customer service

Experience in the glazing or door and window sector would be an asset

Bilingual French/English (spoken) is essential

Mastery of written French is essential

The work schedule is Monday to Friday from 9:00 a.m. to 5:00 p.m.

This position is filled