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Last update: Jan 13 2020
Reporting to the Operations Manager, the After-Sales Service Technician carries out repairs, maintenance and product replacement on site or at the customer's premises, according to the specifications of the work order and in compliance with the quality standards specific to La Belle Fenêtre.
Analyze and identify the cause of the problem and find a solution
Perform the repairs or issue a detailed report on the nature of the work to be performed and the equipment required
Prepare the equipment before departure (tools, documents, parts, etc.), validate their compliance and make sure the truck is clean
Monitor equipment inventories and notify the person in charge upon replacement
Fill out the report upon completion of the work and submit it to the person in charge
Collaborate with the After-Sales Service Supervisor with the goal of improving the service offered to our customers
Be respectful of work locations and customer property
Ensure that customer service represents La Belle Fenêtre's values
3 to 5 years’ experience in technical after-sales service or installation of windows and doors
Ability to learn new techniques
Ability to read and understand a work order and its specifications
Bilingual French/English (spoken)
Class 5 driver’s license
Ability to work under pressure and respect deadlines
Ability to take initiative; demonstrate rigour and meticulousness
Independent and organized
Capacity to listen to our clients and be courteous when offering services
The position has physical requirements
The work schedule is Monday to Friday, full-time
Areas served: Montréal, Laval, Laurentides, Lanaudière
Customer service representative
Reporting to Operations Manager, the incumbent will handle follow ups on customer files, after-sales service and the planning of technical service schedules in order to offer personalized and customer-oriented after-sales service.
Welcome visitors, answer phone calls and follow up with the people concerned
Enter customers information in the computer system
Update customer records and make sure they are accurate
Perform after-service follow-ups with customers
Perform order and return follow-ups
Coordinate and develop the technical services call schedule in collaboration with the Technical Services Supervisor
Order supplies for the office and showroom
Ensure the cleanliness of the offices and showroom
Mastery of the Office Suite and databases
Be able to multi-task
Have basic planning knowledge for technical teams on the road
2 to 3 years’ experience in customer service
Experience in the glazing or door and window sector would be an asset
Bilingual French/English (spoken) is essential
Mastery of written French is essential
The work schedule is Monday to Friday from 9:00 a.m. to 5:00 p.m.
This position is filled