Service technician

Reporting to the Operations Manager, the After-Sales Service Technician carries out repairs, maintenance and product replacement on site or at the customer's premises, according to the specifications of the work order and in compliance with the quality standards specific to La Belle Fenêtre.

​Tasks

• Analyze and identify the cause of the problem and find a solution
• Perform the repairs or issue a detailed report on the nature of the work to be performed and the equipment required
• Prepare the equipment before departure (tools, documents, parts, etc.), validate their compliance and make sure the truck is clean
• Monitor equipment inventories and notify the person in charge upon replacement
• Fill out the report upon completion of the work and submit it to the person in charge
• Collaborate with the After-Sales Service Supervisor with the goal of improving the service offered to our customers
• Be respectful of work locations and customer property
• Ensure that customer service represents La Belle Fenêtre's values

Qualifications

• 3 to 5 years’ experience in technical after-sales service or installation of windows and doors
• Abilit
• y to learn new techniquesAbility to read and understand a work order and its specifications
• Bilingual French/English (spoken)

Requirements

• Class 5 driver’s license
• Ability to work under pressure and respect deadlines
• Ability to take initiative; demonstrate rigour and meticulousness
• Independent and organized
• Capacity to listen to our clients and be courteous when offering services
• The position has physical requirements

The work schedule is Monday to Friday, full-time

Areas served: Montréal, Laval, Laurentides, Lanaudière