Customer service representative

Reporting to Operations Manager, the incumbent will handle follow ups on customer files, after-sales service and the planning of technical service schedules in order to offer personalized and customer-oriented after-sales service.​

Tasks

• Welcome visitors, answer phone calls and follow up with the people concerned
• Enter customers information in the computer system
• Update customer records and make sure they are accurate
• Perform after-service follow-ups with customers
• Perform order and return follow-ups
• Coordinate and develop the technical services call schedule in collaboration with the Technical Services Supervisor
• Order supplies for the office and showroom
• Ensure the cleanliness of the offices and showroom

Qualifications

• Mastery of the Office Suite and databases
• Be able to multi-task
• Have basic planning knowledge for technical teams on the road
• Independence​

Requirements

• 2 to 3 years’ experience in customer service
• Experience in the glazing or door and window sector would be an asset
• Bilingual French/English (spoken) is essential
• Mastery of written French is essential
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The work schedule is Monday to Friday from 9:00 a.m. to 5:00 p.m.